# Customer interview worksheet

Date:
Researcher:
Interviewee reference (use a pseudonym):
Consent to record notes:

## Situation
What happened the last time you encountered this problem?
What were you trying to accomplish?

## Existing behavior
How did you handle it? What did that take in time, money or effort?
Who else was involved in choosing or approving the solution?
What alternatives did you try? What did not work?

## Evidence
Direct observation or anonymized quote:
What remains an assumption:
What contradicts our hypothesis:

## Next action
One question to investigate next:
Owner and review date:

Avoid leading questions and collecting unnecessary personal information.